Privacy policy

Privacy Policy

Last Updated: 27/01/2025

This Privacy Policy explains how The Iron Egg Ltd ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from theironegg.com (the "Site") or use our services.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.

Information We Collect

Information You Provide:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Shipping and billing details, payment confirmation, and items purchased.
  • Account Information: Username, password, and security questions.
  • Shopping Activity: Items you view, add to your cart, or wishlist.
  • Customer Support: Information provided when you contact us.

Information We Collect Automatically:

  • Usage Data: Includes device information, browser type, IP address, and how you interact with our Site.
  • Cookies: Small files used to improve your experience and analyze site usage.

Information from Third Parties:

  • Payment processors and service providers (e.g., Shopify) who help us fulfill orders or provide services.

How We Use Your Information

We use your personal information to:

  • Process orders, payments, and returns.
  • Communicate with you about your orders or account.
  • Send marketing emails or ads (you can opt out anytime).
  • Prevent fraud and ensure account security.
  • Improve our Site and services through analytics.

Sharing Your Information

We may share your personal information with:

  • Service providers like payment processors, shipping partners, and IT support.
  • Marketing partners to improve and personalize ads.
  • Legal authorities when required to comply with the law.

Cookies

Cookies help us improve your experience on our Site. You can manage cookie preferences through your browser settings, but some features may not work properly if cookies are disabled.

For details about the cookies used on our Site, visit Shopify’s Cookie Policy.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request corrections or deletion of your data.
  • Opt out of marketing communications.
  • Withdraw consent for data processing.

To exercise your rights, contact us using the information below.

Data Security & Retention

We use appropriate security measures to protect your information, but no system is completely secure. We retain your data as long as needed to provide services or comply with legal requirements.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us via the web form.